3 SACRED GENERATIONS PRIVACY POLICY

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Your privacy is important to us and we take the responsibility of handling your personal information very seriously. This is why 3 Sacred Generations Limited complies with the Privacy Act 1988.

 

This Privacy Policy sets out how 3 Sacred Generations Limited collects and handles your personal information, who we exchange your information with, how you can access and correct your information and how you can make privacy complaints.

 

WHY WE COLLECT, USE AND DISCLOSE YOUR PERSONAL INFORMATION

Personal information can be any information that is about you or that can reasonably be ascertained to be about you (Personal Information).

 

We collect, use and disclose your Personal Information so that we can effectively provide our services to you. Sometimes, collection, use or disclosure of certain types of Personal Information may also be mandated by law, for example for record keeping purposes.

 

We will only collect, use or disclose your Personal Information if it is necessary for the legitimate purposes of conducting our business. We will never sell or otherwise disclose your Personal Information to third parties for financial gain. We will not provide, trade or sell your Personal Information to other organisations without your consent. However, we may disclose your Personal Information to our related bodies corporate, business partners, third party contractors, agents and suppliers and service providers in connection with providing our Goods/Services to you.

 

Some of the legitimate businesses purposes for which we collect, use or disclose your Personal Information include:

 

To provide our goods and services (Goods/Services);

• To exchange correspondence with you;

• To improve or develop our Goods/Services, websites (Site), including conducting product and market research;

• To improve our understanding of our interest, suitability and behaviour in relation to our Goods/Services;

• To operate, maintain

• To answer queries or provide information requested by you (including marketing and promotional material where you have consented to receiving them);

• To maintain an internal record of our communications and business dealings with you;

• To deal with any complaints or disputes;

• To maintain and enhance our Site; and

• To comply with any relevant law or regulation.

 

You will always be free to choose whether or not you provide any part of your Personal Information to us. This includes where you choose to deal with us anonymously or through use of a pseudonym. However, for legal and practical reasons, we may be unable to provide you with certain Goods/Services without collecting particular types of Personal Information from you.

 

TYPES OF PERSONAL INFORMATION WE COLLECT

Examples of the types of Personal Information that we may collect include:

 

• Your name;

• Your contact details such as address, phone number or email;

• Your IP address or device identifier;

• Billing information (such as credit card and bank account details);

• Proof of identity information and documents

• Geolocation data from your electronic device; and

• Other information relevant to customer surveys and/or offers.

 

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your Personal Information directly from you. Ways that we collect your Personal Information from you include:

 

• When you provide information to us through forms, applications or social media;

• When you communicate with or send correspondence to us;

• Through your purchase of our Goods/Services; ad

• Through your use and access of our Site.

• Your Personal Information may also be collected through the use of cookies. Please see our Cookies Policy below for more information on this.

 

If we collect Personal Information from a third party, we will only do so when we have your consent or if we are otherwise required or permitted to do so without your consent by law.

 

COOKIES POLICY

A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a returning user and personalise and enhance your experience and your use of any of our sites, including to provide a good browsing experience and improve our sites. We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our sites, track traffic patterns, and gather demographic information for aggregate use.

 

Services that our Site may use from time to time include Google Analytics, which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand traffic and usage on our Site. By using our Site, you consent to Google processing your data in the manner described in Google’s Privacy Policy and for the purposes set out in this Privacy Policy.

 

Google may pass on cookies to its partners and other third parties to achieve its purposes. For more information on how Google uses the information collected from cookies, please see this section of Google’s Privacy Policy.

 

It is possible to block or delete some or all cookies by adjusting your computer settings, but you might lose some functions of the Site. If you do not wish us to access your IP address or use cookies, please adjust your settings or do not continue use of or access of our Site.

 

EMAIL COMMUNICATIONS AND DIRECT MARKETING

By supplying us with your email address and any other Personal Information, you authorise anyone at 3 Sacred Generations Limited or its agents to contact you directly or send you updates and promotional information by email, telephone, social media, SMS, or posted mail about 3 Sacred Generations Limited, its products and services from time to time.

 

This may include communication or information from third parties that we have an association with or have entered into joint promotions activities with that are related to the 3 Sacred Generations products and services.

 

You can contact us at any time to update your marketing preferences or elect not to receive any further communication or marketing material from us and we will comply with such a request within a reasonable time frame. If you do not wish to receive new information and marketing material from us, please email us directly at info@3sacredgenerations.co.nz

 

LINKS TO OTHER WEBSITES FROM OUR SITE

Our Site may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party websites and we are not responsible for the privacy policies or the content of any third party websites. If you follow a link or click through a third party website, you do so at your own risk.

 

ACCESS TO YOUR PERSONAL INFORMATION

You have a right to request access to your Personal Information collected and held by us. This includes the right to:

• Ask us what information we hold about you;

• Receive a copy of your Personal Information that we hold; and

• Have your Personal Information held by us corrected. Updated or deleted.

 

However, in some circumstances, we may refuse access to your Personal Information. This includes where:

• The information does not exist or cannot be found;

• You fail to supply us with sufficient identification information for us to verify your identity and/or your authority to access some else’s Personal Information;

• Giving access may pose a serious threat to the life, health or safety of any individual or the public in general;

• Giving access would have an unreasonable impact on the privacy of other individuals; and

• Any other circumstances allowed under the Privacy Act 2020.

 

Please note that a request to delete or amend your Personal Information may result in 3 Sacred Generations Limited being unable to sell products directly and/or provide certain services including after-sales services.

 

SECURITY AND DATA RETENTION

We endeavour to take all reasonable steps necessary to protect the Personal Information collected by us, and to ensure that the Personal Information we collect is protected from unauthorised access, loss, misuse, disclose or alteration. Our Site has electronic security systems in place, including the use of firewalls and SSL encryption. Our staff, agents and suppliers are obliged to respect the confidentiality of personal and/or personal information held by us.

 

You acknowledge that any transmission of data by email, hard copy email or any other method may be illegality intercepted and used by third parties. We shall not be responsible or liable to any person for any interception or loss or unauthorised use of data transmitted to or from us or for any breach or lapse of security of our information storage or processing systems caused by factors outside of our control.

 

Your Personal Information may be retained for purposes set out in this Privacy policy after the conclusion of our Goods/Services to you. For example, we may need to keep historical records in order to comply with our legal obligations, or you may have consented to continue receiving marketing and promotional material from us. Wherever possible, we will destroy and de-identify your Personal Information as soon as practicable once it becomes no longer necessary to retain them for the purposes set out in this Privacy Policy.

 

UPDATES TO OUR PRIVACY POLICY

We may update this Privacy policy from time to time. The latest version of this Privacy policy will always be published on our Site www.3sacredgenerations.co.nz

 

As we may make changes at any time without notifying you, we suggest that you periodically review our Site. Your continued used of our products, services and Site following any such amendments, will be confirmation of your acceptance of the amendments.

 

QUERIES AND COMPLAINTS

For further information regarding this Privacy Policy, any general queries, or to make a complaint about the steps taken by 3 Sacred Generations Limited to protect your Personal Information or privacy, please contact 3 Sacred Generations Limited at info@3sacredgenerations.co.nz

 

We will endeavour to respond to you as soon as reasonably practicable, and in any event within 20 working days. In the case of a complaint, we may request further information from you before being able to deal with the complaint. We will endeavour to let you know our decision with respect to the complaint within 20 working days of receiving all relevant information, including further information that we may request.

 

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Privacy Commissioner.

 

Office of the Privacy Commissioner

PO Box 10094

Wellington 6143